Returns & Refunds
Made to order
Each of our products is made to order. We therefore do not generally accept returns or exchanges for a change of mind or for customer ordering errors, such as selecting the wrong size, color, design or other option, except where applicable law gives you a right to return or cancel your purchase.
Please choose carefully before placing your order. For garments, check our Garment Size Guide, which provides measurements in both inches and centimeters.
Faulty, damaged or incorrect items
If your product is faulty, damaged, not as described, does not match what you ordered, or we have otherwise made a mistake with your order, or if your order has not arrived, please contact us at mail@expressionize.com. Please include your order number, a description of the issue and, where reasonably possible, photographs showing the problem. We may request additional information reasonably necessary to assess your claim.
Depending on the circumstances and the consumer laws that apply to your purchase, you may be entitled to a repair, replacement, refund or another remedy. Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded, restricted or modified.
Full terms: Refund policy.
Frequently asked questions
What is the return policy?
Each of our products is made to order. We therefore do not generally accept returns or exchanges for a change of mind or for customer ordering errors, such as selecting the wrong size, color, design or other option, except where applicable law gives you a right to return or cancel your purchase.
If your product is faulty, damaged, not as described, does not match what you ordered, or we have otherwise made a mistake with your order, please contact us at mail@expressionize.com. Please include your order number, a description of the issue and, where reasonably possible, photographs showing the problem. We may request additional information reasonably necessary to assess your claim.
Depending on the circumstances and the consumer laws that apply to your purchase, you may be entitled to a repair, replacement, refund or another remedy. Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded, restricted or modified.
Are any purchases final sale?
Because our products are made to order, we generally do not offer change-of-mind returns or exchanges where you ordered the wrong size, color, design or other option, except where applicable law gives you a right to cancel or return your purchase.
Please choose carefully before placing your order. For garments, check our Garment Size Guide, which provides measurements in both inches and centimeters.
This change-of-mind policy does not affect your legal rights if a product is faulty, damaged, not as described, does not match your order, or otherwise fails to meet applicable consumer guarantees or statutory requirements. Please see “What is the return policy?” above for information about contacting us.
When will I get my order?
All Expressionize products are custom-made to your exact requirements. You can expect to receive your order within 7-10 business days if you are located within a country or region where we have a production facility – which includes the USA, Canada, UK, Europe and Australia. Expect delivery to take a little longer if you live outside one of these locations.
Where are your products manufactured?
Base garments are made to the highest standards from reputable suppliers (such as Gildan) in countries that include Nicaragua, Honduras, and Bangladesh.
Customised printing and embroidery takes place at state-of-the-art production facilities, using the latest technology, based in the USA, Canada, UK, EU and Australia and shipped to you from the closest facility, thus avoiding import and customs duties, tariffs, or other complications for most orders.
How much does shipping cost?
Shipping costs vary according to your location and the size/weight of the shipment. The costs are calculated and quoted at checkout. We use the most economical and reliable air freight, and because our production facilities are located within most major markets around the world the shipping cost is minimal.
Are taxes and duties included?
Where it is required, sales tax or VAT/GST will be calculated and added at checkout. As we produce and despatch our products from within major markets around the world, in most cases import duties, tariffs, or customs clearance fees do not apply, however where applicable these are the responsibility of the purchaser.
Additional products/requests for an item
Don’t see exactly what you are looking for? Simply let us know and we’ll do our best to add it to our catalog! mail@expressionize.com