Refund policy
Made to order
Each of our products is made to order. We therefore do not generally accept returns or exchanges for a change of mind or for customer ordering errors, such as selecting the wrong size, color, design or other option, except where applicable law gives you a right to return or cancel your purchase.
Please choose carefully before placing your order. For garments, check our Garment Size Guide, which provides measurements in both inches and centimeters.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If your product is faulty, damaged, not as described, does not match what you ordered, or we have otherwise made a mistake with your order, or if your order has not arrived, please contact us at mail@expressionize.com. Please include your order number, a description of the issue and, where reasonably possible, photographs showing the problem. We may request additional information reasonably necessary to assess your claim.
Depending on the circumstances and the consumer laws that apply to your purchase, you may be entitled to a repair, replacement, refund or another remedy.
Statutory cancellation rights
If applicable law gives you a right to cancel or return your purchase (for example, a statutory cooling-off period in your country), contact us at mail@expressionize.com and we will explain how to exercise it.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post it. If more than 15 business days have passed since we approved your refund, please contact us at mail@expressionize.com.
Your legal rights
This policy does not affect your legal rights if a product is faulty, damaged, not as described, does not match your order, or otherwise fails to meet applicable consumer guarantees or statutory requirements. Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded, restricted or modified.